You can visite the courier's website to track your order by yourself:
For any questions regarding your order you can email us at firstname.lastname@example.org. Be sure you provide your name and order number for us to quickly assist you.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail.