A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It usually takes 1-2 business days for your order. We will send you an email if the processing time takes longer than expected.
Delivery usually takes 5-15 days (see below for approximate times by region)
Asia including Singapore, Japan, Korea, Hong Kong, Taiwan, and Malaysia：4-6 days
Europe, USA, Canada, and Australia： 7-15 days
Your tracking number and the express company website link will be sent in e-mail immediately after we ship the order out. We will also e-mail you if there is any unsuccessful delivery.
Please contact us within 6 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.
Important Notice:Processing time: In order to guarantee the quality of our products, Nayosmart has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.
Custom Tax or Duty: Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff. If there are any duties or fees due to customs inspections or any other fees you were charged, please keep the receipt of the payment and contact our customer service by submitting a ticket.
APO/FPO/DPO Shipping:We apologize that military addresses (APO, FPO, DPO) cannot be delivered.